Quality management – makes room for a customer focus

"It is difficult to imagine how any company CEO can operate a business satisfactorily without there being certain routines that govern the work," the CEO of a large renowned Danish company once said. He thus hinted that if you have not laid down certain procedures in the company, the employees will essentially work out what they think is the best solution themselves. The result would be a confusing organisation which tends towards anarchism. It would create unnecessary internal strife (misunderstandings, errors, reprocessing) and external customer-related problems (erroneous and late deliveries, complaints).

Customer focus
If you choose to establish a quality management system in line with the DS/EN ISO 9001 standard as your solution, you can be certified by Dancert. The certificate shows that the company follows certain set procedures, and that customers can be confident that uniform products are supplied every time.

DS/EN ISO 9001 is process-oriented
It is nothing new that a company benefits from a quality management system, but the requirements the DS/EN ISO 9001 standard stipulates have changed from being very bureaucratic to being process-oriented in nature. This means that companies now need to think about how to implement the various process elements and how to connect the parts to form an optimal whole.